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Toronto Police Services Board “What We Heard” Report Released

Please see announcement below regarding the Toronto Police Services Board has released their 2025 “What We Heard” report. 

Dear City of Toronto and Community Partners,

On behalf of the Toronto Police Service Board (TPSB), I am pleased to share with you the What We Heard report.

This report presents key insights from consultations conducted by the Board from 2023- 2025. In total, and across two phases of engagement, more than 1200 people – including you – shared their experiences and expectations for the future of policing in Toronto. This feedback will directly inform the Board’s Strategic Plan for Policing in Toronto, which will be the first developed under Ontario’s new Community Safety and Policing Act, 2019.

The report highlights urgent themes, including:

  • rebuilding trust
  • improving accountability
  • enhancing communication
  • fostering cultural change

It also outlines recommendations focused on measurable progress, stronger community partnerships, and trauma-informed engagement.

Our process was rooted in one shared goal: to listen honestly and connect genuinely in order to truly hear the hopes, challenges, and ways to improve policing in Toronto. We are grateful to you, for sharing your voice, and for contributing to this significant work. We know that participation in our consultation process was not always easy, often requiring great courage, honesty, and vulnerability.  We are deeply appreciative of the time and energy that you lent us.

  • While some of what we heard was difficult, it came from a place of hope and a sincere a belief that progress is possible when we face hard truths together. This report is not an end point, but a call to action to ensure those voices drive the change ahead. The What We Heard report is a foundational step toward a more accountable, transparent, and community-driven police service. The Board will incorporate these insights into its Strategic Plan for Policing in Toronto, which will go public in the Spring of 2026. The Strategic Plan will commit to transparent implementation, ongoing engagement, and measurable progress. Rebuilding trust will require sustained effort, but the collective will for change is strong.

Thank you again for being a part of this next chapter.  We look forward to continuing to work together to drive the evolution of policing in Toronto forward, collaboratively.

Read the full report here: TPSB What We Heard Report – November 2025