Love Local - Activating Billy Bishop

 

Love Local Program FAQ

Interested and participating in the Love Local Program – Activating Billy Bishop?

See below answers to Frequently Asked Questions. 

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Application Questions

My event is taking place outside of Toronto, can I apply? 

Events taking place outside of Toronto are not eligible for this program at this time. The Love Local program is focused on promoting tourism in Toronto and local businesses that serve Toronto. 

My business is located outside of Toronto, can I apply? 

The Love Local program aims to promote local Toronto businesses and events. Exceptions may apply if your business sells or serves in Toronto.

If your business is located outside of Toronto but serves the Toronto community, please indicate in your intake application form, any commercial activities you conduct in Toronto. 

Can I cook and serve meals for my pop-up? 

No, cooking activities outside of warming food samples are restricted in the airport kiosks. Activation pop-ups are restricted from cooking on-site and serving meals.

Food samples are accepted.

Which kiosk size should I book? 

LARGE Kiosk

  • Best suited for vendors selling a large number of products or larger products. The large kiosk can be used similarly to a 6-foot foldable table to display your items. 

SMALL Kiosk

  • Best suited for vendors bringing additional display items outside of the kiosk. Such as signs, product display stands or mini fridges.
  • Vendors with accompanying live music or entertainment – the smaller kiosk will bring better focus to the entertainment and provide more space. 

Each kiosk has it’s own pros and cons, depending on the type of pop-up you plan to do.

Consider the size and your activation idea(s) when deciding which kiosk size would be most appropriate to book for your pop-up. 

Pictured: Left, LARGE kiosk left. Right, SMALL kiosk. 

What kind of materials can be displayed in the kiosk?

You may display anything on or around the kiosks within airport guidelines and restrictions.

Prohibited display items include but not limited to:

  • Chemicals
  • Items with strong scents
  • Offensive language
  • Nude images

Detailed list of prohibited items can be found within Pop-Up agreement. 

Is music allowed? 

Yes! Music and Live entertainment are accepted for the duration of your pop-up booking.

Please indicate need for access to electricity in your intake application form. 

Accepted Vendor Questions

What time is the pop-up (activation day)?

Each activation day is 8:00 a.m. to 6:00 p.m. You may set up between 7:00-8:00 a.m.

If you require a different start or take down time for your pop-up, please indicate in your confirmation email. 

Can I display my promotional materials on the Kiosk TV?

Yes, you can use the Kiosk TV for promotional materials. Please ensure your promotional materials are either video format or a moving slideshow to avoid TV image burn.

To connect to the kiosk TV, you may use a HDMI port with a laptop or USB memory stick. An HDMI cord is provided in the kiosk. 

Can I bring signs and stands to display outside of the kiosk?

Yes! We recommend booking the small kiosk if you would like to add additional signage or display stands outside of the kiosk to minimize the pop-up footprint in the airport. 

Is parking available? 

Yes, you have the following three (3) options for parking: 

  • Island Parking is available and limited on the airport island at a parking rate of $45 per day
  • Mainland Parking Pre-bookings can be made here: https://stolport.com/parking/ – Check the site for a quote on parking
  • Park on a side street on the mainland and walk over pop-up materials using the ferry or pedestrian tunnel

Where is the pop-up location and how do I get there? 

  • Arrivals Level, Passenger Terminal Building
  • Billy Bishop Toronto City Airport

Airport Island Address (Kiosk location)

Airport Mainland Address (Pedestrian Tunnel & Ferry Entrance)

When you arrive at the Billy Bishop mainland entrance (2 Eireann Quay), you have 2 options: 

Travel by Ferry:

  1. Enter the Ferry Terminal building entrance.
  2. Take the escalators or elevator (on your right) up one level. 
  3. Enter the ferry entrance (ferry operators will open the door when they are taking passengers). 
  4. Take a free ferry ride on Lake Ontario. 
  5. Exit on the Island exit.
  6. Take elevator down to Arrivals Level.

Travel by Pedestrian Tunnel: 

  1. Enter the mainland entrance to the airport
  2. Veer left past the digital flight information boards to find the elevators to the pedestrian tunnel
  3. Take elevator down to the Pedestrian Tunnel.
    • Moving walkways are available for convenience. 
  4. At the end of the pedestrian tunnel, you can take either:
    1. Take the elevator up to Arrivals Level (situated at the foot of the escalator to your right)
    2. Take 2 escalators up to the Arrivals Level

On the Island, you will be at 1 Island Airport address – Location of Kiosk. 

Once you arrive at the Arrivals Level, Passengers Terminal building, please call Terminal Operations. 

Download Direction instructions here: Billy Bishop Airport Directions

Can I film/record my pop-up at the airport? 

Yes, with some exceptions. Please see below for a few examples of accepted filming and recording activities.  

Clauses are included in the Pop-Up agreement, with special attention to the areas under Use of Location, Common Areas, Release, Liability and Indemnity. 

Here are a few examples (including but not limited to) what those clauses mean:

  • Promotional purposes only
  • Cannot use the content in any commercial use resulting in revenues or value in kind in any format
  • No other persons (travellers, airport employees, etc.) can be included in the content in any way
  • No logos other than the local business can be included
  • Any content capture that needs production equipment requires pre-approval from operations, facilities, etc.

Can I store my pop-up materials overnight? 

If you are booked for more than 1 day, you may store your pop-up materials overnight in your booked kiosk. Kiosk cabinets are locked. A cabinet key will be provided to you on your first day. Please notify Terminal Operations that you will be storing pop-up materials overnight. 

Please note, Billy Bishop Airport, Nieuport Aviation, Ports Toronto and TABIA are not responsible for any potential damage or loss of pop-up materials as a result of overnight storage in kiosks. 

Is music allowed? 

Yes! Music and Live entertainment are accepted for the duration of your pop-up booking.

If you requested access to electricity in your NOW agreement, you will have access to electricity. 

Follow on Instagram or X for ongoing posts of current Love Local vendors: