Love Local - Activating Billy Bishop

 

Love Local Program FAQ

Interested or participating in the Love Local Program – Activating Billy Bishop?

See below answers to Frequently Asked Questions. 

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Application Questions

My event is taking place outside of Toronto, can I apply? 

Events taking place outside of Toronto are not eligible for this program at this time. The Love Local program is focused on promoting tourism in Toronto and local businesses that serve Toronto. 

My business is located outside of Toronto, can I apply? 

The Love Local program aims to promote local Toronto businesses and events. Exceptions may apply if your business sells or serves in Toronto.

If your business is located outside of Toronto but serves the Toronto community, please indicate in your intake application form, any commercial activities you conduct in Toronto. 

Are any businesses not eligible to participate? 

Yes. If your business falls into one of the categories listed below, your business is not eligible to participate in the Love Local Program. 

  • Financial
  • Insurance
  • Car rental
  • Transportation services
  • Smoothies, protein shakes
  • Digital ad platforms
  • Premium VIP business lounge products
  • Events located outside of Toronto

Which kiosk size should I book? 

LARGE Kiosk

  • Best suited for vendors selling a large number of products or larger sized products.
  • The large kiosk can be used similarly to a 6-foot foldable table to display your items. 

SMALL Kiosk

  • Best suited for vendors bringing additional display items outside of the kiosk. Such as signs, product display stands, additional table(s), or mini fridges.
  • Vendors with accompanying live music or entertainment – the smaller kiosk will allow focus to entertainment and provide more floor space for your activation. 

Each kiosk offers unique benefits depending on your pop-up activities and planned set up.  Consider kiosk size and your activation activities when deciding which kiosk size would be most appropriate to book. 

Pictured: Left, LARGE kiosk left. Right, SMALL kiosk. 

What kind of materials can be displayed in and around the kiosk?

You may display anything on or around the kiosks within airport guidelines and restrictions.

Prohibited display items include but not limited to:

  • Chemicals
  • Items with strong scents
  • Offensive language
  • Nude images

Detailed list of prohibited items listed within Pop-Up agreement. 

The kiosk has smooth surfaces. All attachments or decorations must be temporary and must not damage kiosk surfaces. 

Is music allowed? 

Yes! Music and Live entertainment are accepted for the duration of your pop-up booking.

Please indicate need for access to electricity in your intake application form. 

Food Vendor Questions

Can I cook at the Kiosk?

No. Cooking activities are prohibited in the kiosks. All food must be cooked off-site. Food warming is accepted. Vendors are restricted from cooking on-site and serving meals.

Can I serve meals?

No. Food samples are accepted.

As a food vendor applicant, what information do I need to provide? 

Whether you’re a home-based or commercial-based business, a copy of your Food Safety Inspection Report must be submitted in your intake application. 

If you plan on using a food warmer, we ask you to provide the type of equipment, voltage, list of precautions to maintain public safety, and photo of manufacturer’s plate or manual. 

I’m a home-based food business, can I apply? 

Yes! In your intake application, please submit a copy of your Food Safety Inspection Report. Food vendors who do not submit this report in their intake application may not be considered. 

If you currently do not have a Food Safety Inspection Report, you may apply and have your home-based kitchen inspected through Toronto Public Health here: Toronto Public Health Food Safety – New Food Premises

I applied but haven’t had a response. 

We receive many applications, your patience is appreciated. Please note, only successful applicants will be contacted. There may be additional reasons for no response. Please see the following: 

  • Your business did not meet the program eligibility criteria.
  • Your application did not meet the Love Local Program standards. 
  • Your application was submitted after the activation period application deadline. 
    • We may contact applicants who meet the eligibility criteria and program standards to offer an alternative future booking date. 
  • Review panel is currently reviewing your application. 

Accepted Vendor Questions

What time is the pop-up (activation day)?

Each activation day is 8:00 a.m. to 6:00 p.m. You may set up between 7:00-8:00 a.m.

If you require a different start or take down time for your pop-up, please indicate in your confirmation email. 

Can I change my start and end time? 

Yes. Please indicate in your Pop-Up Agreement and Notice of Work Agreement of your alternate pop-up times and inform the Love Local Program Manager via email. 

I can’t come in one of my booked days, is that okay? 

Of course, we understand life happens. Please let the Program Manager know you will not be in that day and when you plan on returning.

I want social media support, how do I get it? 

Take photos with your kiosk and/or of your display and tag @bbishopairport and @torontoassociationofbias, we’ll repost to our Instagram Stories to amplify your post. 

At the end of each week, we post a Vendor Round-Up of all the activations in that week. This post will be on our main feed to highlight your business and for ongoing reference for past customers.  

Can I display my promotional materials on the Kiosk TV?

Yes, you can use the Kiosk TV for promotional materials. Please ensure your promotional materials are either video format or a moving slideshow to avoid TV image burn.

To connect to the kiosk TV, you may use a HDMI port with a laptop or USB memory stick. A HDMI cord is available in the kiosk. 

TV Instructions are printed and placed at each kiosk. You may also ask Terminal Operations for set-up assistance. 

View Kiosk TV Instructions Here: Love Local Program – Kiosk TV Instructions

Can I take a break during my activation day? 

Yes! You may store any loose items from your display in the kiosk cabinets. Simply lock and reset your disply when you’ve returned from your break. 

Is there food on-site?

There are some food options at the airport. You may bring a packed lunch. 

Can I bring signs and stands to display outside of the kiosk?

Yes! We recommend booking the small kiosk if you would like to add additional signage or display stands outside of the kiosk to minimize the pop-up footprint in the airport. 

Is parking available? 

Yes, you have the following three (3) options for parking: 

  • Island Parking is available and limited on the airport island at a parking rate of $45 per day
  • Mainland Parking Pre-bookings can be made here: https://stolport.com/parking/ – Check the site for a quote on parking
  • Park on a side street on the mainland and walk over pop-up materials using the ferry or pedestrian tunnel

Where is the pop-up location and how do I get there? 

  • Arrivals Level, Passenger Terminal Building
  • Billy Bishop Toronto City Airport

Airport Island Address (Kiosk location)

Airport Mainland Address (Pedestrian Tunnel & Ferry Entrance)

When you arrive at the Billy Bishop mainland entrance (2 Eireann Quay), you have 2 options: 

Travel by Ferry:

  1. Enter the Ferry Terminal building entrance.
  2. Take the escalators or elevator (on your right) up one level. 
  3. Enter the ferry entrance (ferry operators will open the door when they are taking passengers). 
  4. Take a free ferry ride on Lake Ontario. 
  5. Exit on the Island exit.
  6. Take elevator down to Arrivals Level.

Travel by Pedestrian Tunnel: 

  1. Enter the mainland entrance to the airport
  2. Veer left past the digital flight information boards to find the elevators to the pedestrian tunnel
  3. Take elevator down to the Pedestrian Tunnel.
    • Moving walkways are available for convenience. 
  4. At the end of the pedestrian tunnel, you can take either:
    1. Take the elevator up to Arrivals Level (situated at the foot of the escalator to your right)
    2. Take 2 escalators up to the Arrivals Level

On the Island, you will be at 1 Island Airport address – Location of Kiosk. 

Once you arrive at the Arrivals Level, Passengers Terminal building, please call Terminal Operations. 

Download Direction instructions here: Billy Bishop Airport Directions

Can I film/record my pop-up at the airport? 

Yes, with some exceptions. Please see below for a few examples of accepted filming and recording activities.  

Clauses are included in the Pop-Up agreement, with special attention to the areas under Use of Location, Common Areas, Release, Liability and Indemnity. 

Here are a few examples (including but not limited to) what those clauses mean:

  • Promotional purposes only
  • Cannot use the content in any commercial use resulting in revenues or value in kind in any format
  • No other persons (travellers, airport employees, etc.) can be included in the content in any way
  • No logos other than the local business can be included
  • Any content capture that needs production equipment requires pre-approval from operations, facilities, etc.

Can I store my pop-up materials overnight? 

If you are booked for more than one day, you may store your pop-up materials overnight in your booked kiosk. Kiosk cabinets are locked. A cabinet key will be provided to you on your first day. Please notify Terminal Operations that you will be storing pop-up materials overnight. 

Please note, Billy Bishop Airport, Nieuport Aviation, Ports Toronto and TABIA are not responsible for any potential damage or loss of pop-up materials as a result of overnight storage in kiosks. 

Is music allowed? 

Yes! Music and Live entertainment are accepted for the duration of your pop-up booking.

If you requested access to electricity in your NOW agreement, you will have access to electricity. 

Follow on Instagram or X for ongoing posts of current Love Local vendors: