Love Local Program - Activating Billy Bishop

 

Love Local Program FAQ

Are you interested or have been accepted into the Love Local Program – Activating Billy Bishop?

See below answers to Frequently Asked Questions by vendors. 

Follow on Instagram or X for ongoing posts of current Love Local program vendors:

Application Questions

Is the application and program free? 

Yes! This program is completely free to participate in. This is an opportunity to promote your business or event in downtown Toronto’s Billy Bishop airport. Successful participants have met potential new clients in international visitors and airport staff. We also provide free social media promotion during and after your activation. 

My event is taking place outside of Toronto, can I apply? 

No, events taking place outside of Toronto are not eligible for this program. The Love Local program is focused on promoting tourism in Toronto and local businesses that serve Toronto. 

My business is located outside of Toronto, can I apply? 

Exceptions may apply if your business sells or serves in Toronto. If your business is located outside of Toronto but serves the Toronto community, please indicate in your intake application form, any and all commercial activities you conduct in Toronto. 

Are any businesses not eligible to participate? 

If your business falls into one of the categories listed below, your business is not eligible to participate in the Love Local Program. 

  • Finance
  • Insurance
  • Car rental
  • Transportation services
  • Smoothies, protein shakes
  • Digital ad platforms
  • Premium VIP business lounge products
  • Events located outside of Toronto

When are the best days to book? What is the foot traffic? 

Airport foot traffic is dependent on the day, season and number of flights. Foot traffic is typically higher on weekdays than weekends. Flights are ongoing on weekends, however, limited airport staff are present in the terminal on weekends. We cannot guarantee number of visitors during your booking.

Prior to application and booking, consider how you will activate the kiosk space to catch the attention of visitors walking by your booth through clear signage, visuals on kiosk TV, professional display of your products or event promotional videos, decorations, etc. Make your business stand out from the crowd!

Can I book for only a weekend or one day on a weekend?

No, all bookings must start on a weekday from Monday-Friday. Applications that select a weekend start date will automatically be assigned the Friday start date prior to the weekend. 

On the first day of your booking, vendors receive a kiosk storage key and set up with Terminal Operations staff to ensure your experience is smooth. 

Which kiosk size should I book? 

LARGE Kiosk

  • Best suited for vendors doing promotion or selling a large number of products or larger sized products. 
  • The large kiosk can be used similarly to a 6-foot foldable table to display products.  

SMALL Kiosk

  • Best suited for vendors bringing additional display items outside of the kiosk. Such as signs, product display stands, clothing racks, additional table, mini fridge, etc. 
  • Vendors with live music or entertainment – the smaller kiosk will facilitate focus to entertainment and provide more floor space for your activation. 

Each kiosk offers unique benefits depending on your pop-up activities and planned set up.  Consider kiosk size and your activation activities when deciding which kiosk size would be most appropriate to book. 

Pictured: Left, LARGE kiosk left. Right, SMALL kiosk. 

What kind of materials can be displayed in and around the kiosk?

You may display anything on or around the kiosks within airport guidelines and restrictions.

Prohibited display items include but not limited to:

  • Chemicals
  • Items with strong scents
  • Offensive language
  • Nude images

Detailed list of prohibited items listed within Pop-Up agreement. 

The kiosk has smooth surfaces. All attachments or decorations must be temporary and must not damage kiosk surfaces.

Is music allowed? 

Yes! Music and Live entertainment are accepted for the duration of your pop-up booking. Please indicate need for access to electricity in your intake application form. Music must be kept at a reasonable level. 

How can I ensure my application is successful? 

Provide as much information about your activation as possible. Businesses with a well-thought out idea of how they would like to activate in the airport are more likely to be successful.

Businesses located within Business Improvement Areas (BIAs) are considered highly for the program. If your business is within a BIA, please indicate your associated BIA. 

Food Vendor Questions

Can I cook at the Kiosk?

No. Cooking activities are prohibited. All food must be prepared and cooked off-site. Food warming is accepted. Vendors are restricted from cooking on-site and serving meals.

Can I serve meals?

No. Food samples are accepted.

As a food vendor applicant, what information do I need to provide? 

Whether you’re a home-based or commercial-based business, a copy of your Food Safety Inspection Report must be submitted in your intake application. 

If you plan on using a food warmer, we ask you to provide the type of equipment, voltage, list of precautions to maintain public safety, and photo of manufacturer’s plate or manual. 

I’m a home-based food business, can I apply? 

Yes! In your intake application, please submit a copy of your Food Safety Inspection Report. Food vendors who do not submit this report in their intake application may not be considered. 

If you currently do not have a Food Safety Inspection Report, you may apply and have your home-based kitchen inspected through Toronto Public Health here: Toronto Public Health Food Safety – New Food Premises

I applied but haven’t had a response. 

We receive many applications, your patience is appreciated. Please note, only successful applicants will be contacted. There may be additional reasons for no response, please see the following: 

  • Your business did not meet the program eligibility criteria.
  • Your application did not meet the Love Local Program standards. 
  • Your application was submitted after the activation period application deadline. 
    • We may contact applicants who meet the eligibility criteria and program standards to offer an alternative future booking date. 
  • Review panel is currently reviewing your application. 

Accepted Vendor Questions

What are the required documents? 

The required documents are necessary to host your business or BIA at the airport through the Love Local Program. 

1.Pop-Up agreement 

  • Agreement between the airport and business to participate in the Love Local Program with participation guidelines. 

2. Notice of Work (NOW) Agreement 

  • Required by airport staff to assess pop-up activation activities and ensure necessary components are available for planned activation.

3. AODA Accessibility for All Training 

  • A 1-2 hour online training. Training links are provided in Welcome Package on the first page. 
  • To ensure participants provide an inclusive and accessible pop-up to all visitors. 

4. Billy Bishop Airport Safety Awareness Training 

  • A 1-2 hour online training. Training links are provided in Welcome Package on the first page. 
  • To ensure participants are aware of safety procedures if an emergency occurs at the airport. 

5. Photos of products, and/or promotional materials you plan to share during pop-up

  • To promote over social media and ensure alignment with program. 

Additional required documents

  • Food vendors with warming equipment 
    • Equipment description and photo of warming device or manual
    • Required for airport operations to accurately assess electrical requirements and ensure safety precautions will be taken. 
  • All Food vendors
    • Toronto Public Health issued Food Safety Inspection Report
    • To ensure food served meets City of Toronto food safety guidelines. 
  • Photobooth Pop-Up activity
    • Participant photo waiver form 
    • To ensure visitors consent to their likeness being used for commercial activities

What time is the pop-up (activation day)?

Each activation day is 8:00 a.m. to 6:00 p.m. You may set up between 7:00-8:00 a.m.

Can I change my pop-up start and end time? 

Yes. If you require a different start or take down time for your pop-up, please indicate in your NOW agreement and Pop-Up Agreement of your alternative pop-up times. Please also inform the Love Local Program Manager via email. 

I can’t come for one of my booked days, is that okay? 

Yes, we can accomodate. Please let the Program Manager know you will not be in and when you plan to return. 

How do I get social media support? 

Take photos with your kiosk and/or of your display and tag @bbishopairport and @torontoassociationofbias, we’ll repost to our Instagram Stories to amplify your post. 

At the end of each week, we post a Vendor Round-Up of all the activations each week. This post will be on both the TABIA and Billy Bishop Airport feed to highlight your business and ongoing reference for past customers.

Can I display my promotional materials on the Kiosk TV?

Yes, you can use the Kiosk TV for promotional materials. Please ensure your promotional materials are either video format or a moving slideshow to avoid TV image burn.

To connect to the kiosk TV, you may use a HDMI port with a laptop or USB memory stick. A HDMI cord is available in the kiosk. 

TV Instructions are printed and placed at each kiosk. You may also ask Terminal Operations for set-up assistance. 

View Kiosk TV Instructions Here: Love Local Program – Kiosk TV Instructions

Can I take a break during my activation day? 

Yes! You may store any loose items from your display in the kiosk cabinets. Simply lock and reset your display when you’ve returned from your break. 

Is there food on-site?

There are some food options at the airport. You may bring a packed lunch. 

Can I bring signs and stands to display outside of the kiosk?

Yes. We recommend booking the small kiosk if you would like to add additional signage or display stands outside of the kiosk display area to minimize the pop-up footprint in the airport. Please include this information in the NOW agreement. 

Are chairs provided? 

Yes, one stool will be provided. Additional chairs are available upon request – please indicate in your NOW agreement. 

Are tables provided? 

No. You must bring your own table or additional furniture you plan to use outside of the kiosk display area. We allow maximum of up to 6 feet table length (standard foldable table).

What is considered Additional Furniture?

Additional furniture includes: 6 ft table, clothing rack, mini fridge, speakers, signage, display stands outside of the kiosk display table, etc. If the item is not within the kiosk display table, this is considered Additional Furniture.  

Is parking available? 

Yes, you have the following three (3) options for parking: 

  • Island Parking is available and limited on the airport island at a parking rate of $55 per day
  • Mainland Parking Pre-bookings and parking quotes can be made here: https://stolport.com/parking/
  • Park on a side street on the mainland and walk over pop-up materials using the ferry or pedestrian tunnel

At the moment, we recommend vendors drop off their items at the terminal and park their car on the mainland. 

Where is the pop-up location and how do I get there? 

The airport is accessible by car, TTC and walking. 

  • Arrivals Level, Passenger Terminal Building
  • Billy Bishop Toronto City Airport

Airport Island Address (Kiosk location)

Airport Mainland Address (Pedestrian Tunnel & Ferry Entrance)

By TTC

  • Take the 511 Bathurst streetcar
  • Get off at the stop: Fleet St at Bathurst St west side
  • Walk 12 minutes to the airport passenger tunnel or ferry

When you arrive at the Billy Bishop mainland entrance (2 Eireann Quay), you have 2 options: 

Travel by Ferry:

  1. Enter the Ferry Terminal building entrance.
  2. Take the escalators or elevator (on your right) up one level. 
  3. Enter the ferry entrance (ferry operators will open the door when they are taking passengers). 
  4. Take a free ferry ride on Lake Ontario. 
  5. Exit on the Island exit.
  6. Take elevator down to Arrivals Level.

Travel by Pedestrian Tunnel: 

  1. Enter the mainland entrance to the airport
  2. Veer left past the digital flight information boards to find the elevators to the pedestrian tunnel
  3. Take elevator down to the Pedestrian Tunnel.
    • Moving walkways are available for convenience. 
  4. At the end of the pedestrian tunnel, you can take either:
    1. Take the elevator up to Arrivals Level (situated at the foot of the escalator to your right)
    2. Take 2 escalators up to the Arrivals Level

On the Island, you will be at 1 Island Airport address – Location of Kiosk. 

Once you arrive at the Arrivals Level, Passengers Terminal building, please call Terminal Operations. 

Download Direction instructions here: Billy Bishop Airport Directions

During my booking, who is my main point of contact? 

At the airport, please call Terminal Operations. The number is provided in your Next Steps email. If there are any issues Terminal Operations cannot accomodate, please contact TABIA Pop-Up. 

Can I move the Kiosk Location? 

Kiosk locations are at the discretion of Terminal Operations. Please do not move the kiosk in case of injury or damage to the kiosk. 

Can I film/record my pop-up at the airport? 

Yes, with some exceptions. Please see below for a few examples of accepted filming and recording activities. If you plan to have a photobooth, take photos or film visitors, you must submit a waiver alongside required documents and obtain a signed waiver from participants. 

Clauses are included in the Pop-Up agreement, with special attention to the areas under Use of Location, Common Areas, Release, Liability and Indemnity. 

Here are a few examples (including but not limited to) what those clauses mean:

  • Promotional purposes only
  • Cannot use the content in any commercial use resulting in revenues or value in kind in any format
  • No other persons (travellers, airport employees, etc.) can be included in the content in any way
  • No logos other than the local business can be included
  • Any content capture that needs production equipment requires pre-approval from operations, facilities, etc.

Can I store my pop-up materials overnight? 

If you are booked for more than one day, you may store your pop-up materials overnight in your booked kiosk. Kiosk cabinets have a lock. Please notify Terminal Operations that you will be storing pop-up materials overnight and they will provide you with a key. 

Please note, Billy Bishop Airport, Nieuport Aviation, Ports Toronto and TABIA are not responsible for any potential damage or loss of pop-up materials as a result of overnight storage in kiosks. 

Is music allowed? 

Yes! Music and live entertainment are accepted for the duration of your pop-up booking. Music and entertainment footprint must be within reasonable accepted limits by the airport. 

Follow on Instagram or X for ongoing posts of current Love Local vendors: